Metrics provide ongoing clarity for how actual results compare to planned outcomes.

Performance measurement is the mirror, or genuine reflection, of an organization. This mirror reflects clarity and light, showing where the organization truly stands relative to its vision. It gives the ongoing feedback that is needed to continually strive toward and realize the organization’s vision and strategic direction. Performance measurements through metrics serve as an ongoing voice that refines an organization’s focus in order to successfully continue pursuing its strategic direction.

Metrics continually make the contrast between vision versus current reality glaringly stark. It enables you to clearly see the state of your current reality (actual results) relative to your vision and plan.

Based on over two decades of experience, Nice Enterprises, Inc. has developed a measurement system specifically for credit union organizations, measuring four primary areas: Financial, Internal, Learning and Membership, or FILM. These areas reveal what has been done in the past, how the credit union is doing currently, and how prepared the organization is to achieve their desired future. FILM captures the story of the credit union’s strategic plan by turning abstract strategies into quantifiable outcomes or measurements.